FQA

Welcome to the Drape & Grace FAQ page! Here you’ll find answers to some of our most commonly asked questions. If you need further assistance, please don’t hesitate to reach out to us.

1. What are your store hours?

• Monday to Saturday: 10:00 AM - 7:00 PM
• Sunday: Closed

2. Where is your store located?

• Address: Wai Fung Plaza Shopping Arcade, 664 Nathan Road, Mong Kok, Hong Kong

3. How can I contact customer service?

• Phone: +852 9854 6795
• Email: [email protected]

4. Do you offer international shipping?

At the moment, we offer shipping within Hong Kong and select international destinations. For details on shipping options and costs, please contact us directly or visit our website.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment online.

6. What is your return policy?

We offer returns on most items within 30 days of receipt. Items must be in their original condition with tags attached. For more detailed information on our return process and eligibility, please refer to our Refund Policy or contact customer service.

7. How can I exchange an item?

To exchange an item, please contact us to initiate the process. Exchanges are subject to availability, and the item must be returned in its original condition. Additional shipping fees may apply.

8. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased in-store or online. For more information, please contact us or visit our website.

9. How can I sign up for your newsletter?

To stay updated on our latest collections, promotions, and events, sign up for our newsletter on our website. You can also follow us on social media for real-time updates.

10. What payment methods do you accept?

We accept a range of payment methods including credit/debit cards, and other secure payment options. For details on accepted payment methods, please refer to our checkout page or contact customer service.

11. How can I update my account information?

You can update your account information by logging into your account on our website. If you need assistance, please contact us, and we’ll be happy to help.

12. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will assist you in resolving the issue, whether that involves a replacement, refund, or other solutions.

13. Can I make a purchase in-store and have it shipped to my home?

Yes, you can make a purchase in-store and request to have it shipped to your home. Please speak with one of our staff members for more details on this service.

14. Are your products available online?

Yes, many of our products are available for purchase on our website. Visit [insert website URL] to browse our online collection.

15. How can I apply for a job at Drape & Grace?

For job inquiries and to view current openings, please send your resume and cover letter to [email protected]. We are always on the lookout for talented individuals to join our team.

If you have any other questions or need further assistance, please contact us:

• Phone: +852 9854 6795
• Email: [email protected]

Thank you for choosing Drape & Grace. We look forward to serving you!