Payment policy

At Drape & Grace, we aim to make your shopping experience as seamless as possible. Below is our Payment Policy, which outlines the payment methods we accept, billing procedures, and related details.

1. Accepted Payment Methods

We accept various forms of payment for your convenience:

a. Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

b. Digital Wallets: We also accept digital wallet payments, such as Apple Pay, Google Pay, and other similar services.

c. PayPal: For online purchases, you can use PayPal to complete your transaction.

2. Payment Processing

a. Security: All payment transactions are processed through secure payment gateways. We use encryption technology to protect your payment information and ensure that it is transmitted safely.

b. Authorization: When you make a purchase, your payment method will be authorized for the amount of your order. Funds will be held until the transaction is completed. The actual charge will be made at the time of order processing or shipment.

3. Order Confirmation

a. Confirmation Email: Once your payment is successfully processed, you will receive an order confirmation email. This email will include details about your order, payment amount, and estimated delivery time.

b. Invoice: A digital invoice will be included in your confirmation email. You can also request a printed invoice by contacting our customer service.

4. Payment Errors

a. Payment Issues: If there are any issues with your payment, such as declined transactions or errors, we will notify you via email or phone. You may need to provide an alternative payment method to complete your purchase.

b. Address Verification: To prevent fraud, we may verify your billing address and other details before processing your payment. This verification process may delay the order processing time.

5. Refunds

a. Refund Method: Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary depending on your payment provider.

b. Refunds for Cancellations or Returns: If you cancel an order or return an item, the refund will be processed in accordance with our Returns & Refunds Policy.

6. Currency and Taxes

a. Currency: All transactions are processed in Hong Kong Dollars (HKD). If you are making a purchase from outside Hong Kong, your payment provider will handle currency conversion and may charge additional fees.

b. Taxes: Sales tax and VAT (if applicable) are included in the total amount of your purchase. Any additional taxes or duties for international orders are the responsibility of the customer.

7. Contact Us

If you have any questions or concerns regarding payments, please contact us:

• Address: Wai Fung Plaza Shopping Arcade, 664 Nathan Road, Mong Kok, Hong Kong
• Phone: +852 9854 6795
• Email: [email protected]

Thank you for shopping with Drape & Grace. We appreciate your business and are committed to providing you with a secure and convenient payment experience.