Privacy Policy

At Drape & Grace, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our store, shop online, or interact with us in other ways. By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect various types of information to provide you with the best possible service:

a. Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal information such as your name, email address, phone number, and shipping address.

b. Transaction Information: We collect details about your purchases, including products bought, payment information, and order history.

c. Usage Data: We gather information about how you interact with our website, including your IP address, browser type, and browsing activity.

d. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand how you use our site and provide personalized content and ads.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To Process Transactions: We use your personal and transaction information to process your orders, handle payments, and deliver your purchases.

b. To Improve Our Services: We analyze usage data to understand how you use our website and services, allowing us to enhance your experience and address any issues.

c. To Communicate With You: We may use your contact information to send you order updates, respond to your inquiries, and provide information about promotions, new products, and events.

d. To Personalize Your Experience: We use cookies and tracking technologies to offer personalized content and recommendations based on your preferences and browsing behavior.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following situations:

a. Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders.

b. Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our customers.

c. Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

4. Security of Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

a. Access and Correction: You have the right to access and correct your personal information. To request access or make corrections, please contact us at [email protected].

b. Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.

c. Cookies: You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your experience on our website.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Address: Wai Fung Plaza Shopping Arcade, 664 Nathan Road, Mong Kok, Hong Kong
• Phone: +852 9854 6795
• Email: [email protected]

Thank you for trusting Drape & Grace with your personal information. We are committed to protecting your privacy and ensuring a secure shopping experience.