Welcome to Drape & Grace! Our Membership Program is designed to offer exclusive benefits and rewards to our valued customers. Below you will find the details of our Membership Policy.
1. Membership Enrollment
a. Eligibility: Membership is open to individuals who are at least 18 years old and reside in areas where we offer services. By enrolling, you agree to comply with our Membership Policy and terms.
b. Enrollment: To become a member, sign up through our website or in-store at our Wai Fung Plaza Shopping Arcade location. Provide the necessary personal information, including your name, email address, and phone number. Membership is free of charge.
2. Membership Benefits
As a member of Drape & Grace, you will enjoy a variety of benefits, including but not limited to:
- Exclusive Discounts: Access to special member-only discounts and promotions.
- Early Access: Early access to new collections, sales, and events.
- Loyalty Points: Earn points on every purchase that can be redeemed for rewards or discounts.
- Birthday Rewards: Receive a special gift or discount on your birthday.
3. Membership Tier
a. Tier Structure: Our membership program may include different tiers based on your purchase history or points accumulation. Each tier offers varying levels of benefits. Details of tier benefits will be communicated to members.
b. Upgrading/Downgrading: Members may upgrade or downgrade their tier based on their spending or points. Tier changes will be applied at the end of each membership year or as specified in our program terms.
4. Membership Usage
a. Account Access: Members can access their account online through our website to view their points balance, track rewards, and update personal information.
b. Rewards Redemption: Rewards and discounts can be redeemed at checkout either online or in-store. Specific terms and conditions apply to the redemption of rewards.
5. Membership Maintenance
a. Points Expiration: Loyalty points and rewards may have expiration dates. Points not used within the specified time frame will expire and be removed from your account.
b. Account Updates: It is your responsibility to keep your account information up-to-date. Notify us of any changes to your contact information by logging into your account or contacting us.
6. Termination of Membership
a. Voluntary Termination: You may choose to cancel your membership at any time by contacting us at +852 9854 6795 or [email protected]. Upon cancellation, any unused points or rewards may be forfeited.
b. Involuntary Termination: We reserve the right to terminate or suspend your membership if you violate our terms, engage in fraudulent activities, or for any other reason deemed necessary. Upon termination, any remaining points or rewards may be forfeited.
7. Privacy and Data Protection
a. Personal Information: We collect and use your personal information in accordance with our Privacy Policy. Your information will be used to manage your membership and provide related benefits.
b. Communication: As a member, you may receive communications related to your membership, including updates on benefits, promotions, and account information. You may opt-out of marketing communications at any time.
8. Changes to Membership Policy
We reserve the right to modify or update our Membership Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of the membership program after such changes constitutes your acceptance of the revised policy.
9. Contact Us
For any questions or concerns regarding our Membership Policy or to get assistance with your membership, please contact us:
- Address: Wai Fung Plaza Shopping Arcade, 664 Nathan Road, Mong Kok, Hong Kong
- Phone: +852 9854 6795
- Email: [email protected]
Thank you for being a valued member of Drape & Grace. We look forward to serving you and enhancing your shopping experience.
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